Refund Policy

All payments — and therefore all refunds — are handled by Paddle.com as Merchant of Record. Approved refunds are issued by Paddle to your original payment method; how fast the money shows up depends on your bank.

Refund requests are accepted within 14 days of the charge. After 14 days a purchase is final.

A credit pack is refundable only if no credits were spent after the purchase. Running any generation after buying — even one — makes the pack non-refundable. There are no partial refunds for partially used packs.

• Cancel anytime. Cancellation stops future charges; you keep access and your credits until the end of the paid period.
• No partial or pro-rata refunds for the remainder of a billing period.
• The first charge of a new subscription is refundable within the 14-day window only with zero usage — no generations run since the charge.

An approved refund (or chargeback) removes the purchased credits from your account. If you already spent some of them, your balance can go negative, and you will not be able to start new generations until it is positive again.

Either way works, and both go to the same place:

• Email PRINTOMAT SUPPORT — support@printomat.ai from your account address, naming the purchase.
• Use the receipt link in the Paddle email you received with your purchase.

Related reading: Terms of Service, section "Credits".