Privacy Policy

To run the Service we store:

• Account data — your email address, the name/maker handle you choose and a hash of your password (never the password itself).
• Content — the prompts you type, the images you upload and the assets the Service generates for you (image variations, projections, meshes).
• Credit ledger — every credit operation on your account (grants, job debits, refunds, purchases, reversals) with timestamps and notes. This is the accounting backbone of the Service.
• Billing references — Paddle customer, transaction and subscription identifiers so purchases can be matched to your account. Card data never reaches our servers.

Uploaded images and generated assets are stored on Cloudflare R2 under EU jurisdiction. Account records, prompts and the credit ledger live in our application database. Access is restricted to the operation of the Service.

Three third parties process data on our behalf:

• Paddle.com — Merchant of Record for all payments. Paddle receives the data needed to process your purchase (email, payment details, billing country) under its own privacy policy.
• fal.ai — runs the AI generation. Your prompts and images are sent there to produce the outputs you request.
• Cloudflare — stores and serves uploaded and generated files (R2, EU jurisdiction, see above).

We share only what each processor needs to do its job — nothing more.

We do not sell personal data, we do not share it with advertisers or data brokers, and we run no advertising trackers on the site.

We use essential storage only: your login token is kept in your browser's localStorage so you stay signed in. There are no third-party analytics or advertising cookies. During checkout, Paddle may set its own cookies required for payment processing — those are governed by Paddle's policy.

Email PRINTOMAT SUPPORT — support@printomat.ai from your account address to request a copy of your data or the deletion of your account. Deletion removes your account, uploads and generated assets. Billing and ledger records connected to payments are kept as long as tax and accounting law requires.

Your content and account data are kept for as long as your account exists — your models stay in your library until you delete them or the account. Operational backups expire on a rolling basis. After account deletion we retain only what payment, tax and accounting rules oblige us to keep.

Passwords are stored hashed, transport is encrypted (HTTPS), and access to production data is limited to what operating the Service requires. No internet service can promise perfect security — if we learn of a breach affecting your data, we will notify you.

If this policy changes, the "LAST UPDATED" date above changes with it, and material changes will be announced on the site or by email. Related reading: Terms of Service and the Refund Policy.